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<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p>
<p> </p></div><p><strong><span data-contrast="auto">SUMMARY:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">We’re looking for a Lead UX Researcher to embed directly within the product development workflow of a digital pharmacy platform for a leading pharmaceutical client. In this role, you will serve as a strategic research partner to product leadership, driving a continuous and structured approach to user experience research and testing. You will shape how UX insights are gathered, synthesized, and translated into product improvements, working across internal teams and an established third-party research partner to ensure the customer experience continuously evolves and improves.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">HIERARCHY:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Reports to the Digital Practice Area Manager – Experience Design. Collaborates closely with client Product Leadership, UX/UI Designers, Engineering, and a specialized third-party research firm experienced in healthcare and pharmaceutical user studies.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">PRIMARY DUTIES:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<ul>
<li><span data-contrast="auto">Partner with product leaders to develop and embed a UX research and testing strategy into the digital pharmacy product development lifecycle, ensuring research is a consistent input at every stage.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Identify, design, and prioritize research and testing opportunities across multiple modalities, including moderated usability testing, unmoderated studies, surveys, interviews, and contextual inquiry.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Manage and collaborate with a specialized third-party research firm to coordinate study design, participant recruitment, and field execution for healthcare and pharmaceutical user populations.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Develop unbranded prototypes and simulated experiences to support testing of new features, workflows, or fixes prior to production release.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Partner with design and development teams to translate research and testing findings into concrete, actionable recommendations and oversee their implementation.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Establish a measurement framework to track the impact of UX improvements using both leading indicators (e.g., task completion rates, usability scores) and lagging indicators (e.g., customer satisfaction, adoption, support volume).</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Synthesize research findings into clear reports and presentations for product and design stakeholders.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Maintain research documentation and a centralized repository of insights accessible to cross-functional teams.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Advocate for the end user throughout the product development process, ensuring that patient and customer needs remain central to design and product decisions.</span><span data-ccp-props="{"335559739":160}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">COMPETENCY:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<ul>
<li><span data-contrast="auto">Deep expertise in UX research methods, both qualitative and quantitative, with experience selecting and applying the right modality for the research question.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to develop and manage vendor relationships with third-party research firms, including study design coordination and quality oversight.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Skilled at creating low- and mid-fidelity unbranded prototypes to support experience simulation and pre-production testing.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Ability to establish and operationalize customer experience measurement frameworks using leading and lagging indicators.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Exceptional communication and stakeholder management skills, with the ability to influence product strategy through evidence-based recommendations.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Familiarity with regulated industries, particularly healthcare or pharmaceutical digital products, and sensitivity to the compliance and accessibility considerations they entail.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Strong organizational and project management capabilities to run multiple concurrent research workstreams.</span><span data-ccp-props="{"335559739":160}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">REQUIRED EDUCATION:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field. Equivalent practical experience will be considered.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">EXPERIENCE:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<ul>
<li><span data-contrast="auto">7+ years of experience conducting UX research in product or digital environments, with at least 2 years in a lead or senior individual contributor capacity.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Proven track record of embedding research practices into product development lifecycles and influencing product strategy.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Experience working with or managing third-party research vendors, particularly in healthcare, pharmaceutical, or other regulated industries.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to design and execute across multiple research modalities, including evaluative, generative, and benchmark studies.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Experience producing prototypes or wireframes to facilitate user testing and experience simulation.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Familiarity with defining and tracking CX or UX performance metrics across product development cycles.</span><span data-ccp-props="{"335559739":160}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">LANGUAGE SKILLS:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Excellent verbal and written communication skills, with the ability to present complex research findings clearly to both technical and non-technical stakeholders, including client product leaders.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">QUALIFICATIONS:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<ul>
<li><span data-contrast="auto">Accomplished UX researcher with a strong portfolio of work demonstrating measurable impact on product and design outcomes.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Experienced operating as an embedded research lead within client environments, capable of navigating ambiguity and establishing research practices in fast-moving product teams.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Skilled at synthesizing and presenting insights for a range of audiences, from designers and developers to senior product and client stakeholders.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Proactive, collaborative, and comfortable operating at the intersection of strategy and execution.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Passionate about improving digital health experiences for patients and customers through rigorous, evidence-based research.</span><span data-ccp-props="{"335559739":160}"> </span></li>
<li><span data-contrast="auto">Experience with prototyping applications (e.g., Figma, Sketch, ProtoPie), with demonstrable portfolio examples & case studies.</span><span data-ccp-props="{"335559739":160}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">PHYSICAL DEMANDS:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Standard office or remote work conditions; no unusual physical requirements.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">WORK ENVIRONMENT:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Fast-paced, client-embedded, and cross-functional. Engages directly with a pharmaceutical client’s product leadership and internal teams, as well as an external specialized research firm. Focused on driving continuous improvement of a digital pharmacy customer experience through structured research and measurement.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">EXPECTED HOURS OF WORK:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Full-time, typically 40 hours per week. Flexibility required to meet project timelines and align with client schedules.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p><strong><span data-contrast="auto">TRAVEL:</span></strong><span data-ccp-props="{"335559739":160}"> </span></p>
<p><span data-contrast="auto">Occasional travel may be required for client workshops, on-site research sessions, or team collaboration events.</span><span data-ccp-props="{"335559739":160}"> </span></p>
<p> </p>
<p><strong><em><span data-contrast="auto">QUALIFICATIONS: </span></em></strong><em><span data-contrast="auto">To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></em><span data-ccp-props="{"335559739":160}"> </span></p>
<p><em><span data-contrast="auto">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</span></em><span data-ccp-props="{"335559739":160}"> </span></p>
<p><em><span data-contrast="auto">EEO/AA Statement</span></em><span data-ccp-props="{"335559739":160}"> </span></p>
<p><em><span data-contrast="auto">New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.</span></em><span data-ccp-props="{"335559739":160}"> </span></p>
<p><em><span data-contrast="auto">In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></em><span data-ccp-props="{"335559739":160}"> </span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Below is the pay range of this position for considered candidates based on qualifications and experience.</p></div><div class="title">Pay Range </div><div class="pay-range"><span>$80</span><span class="divider">—</span><span>$105 USD</span></div></div></div><div class="content-conclusion"><p><span data-teams="true">New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).</span></p>
<p><span data-teams="true">View our Privacy Policy here <a id="menur1e55" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank"></a><a id="menur1e57" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank">https://www.neweratech.com/us/privacy-policy/</a></span></p>
<p><span data-teams="true">We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is <strong>@neweratech.com</strong>. If you suspect fraudulent activity, please contact us immediately at <a href="mailto:privacy@neweratech.com">privacy@neweratech.com</a> . </span></p></div>
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