Valet / Jockey Parking Attendant - Downtown Ottawa

Key Responsibilities

• Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices 
• Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location 
• Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems 
• Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed 
• Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items 
• Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required 
• Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution 
• Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary 
• Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead 
• Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times 

Skills, Knowledge and Expertise

• Excellent customer service and communication skills  
• Ability to communicate with guests  
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments  
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot  
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift  
• Previous valet experience preferred  
• Ability to operate manual transmission vehicles (stick shift)  

• Must be at least 18 years of age 
• Valid driver’s license Full G with good driving records.  
• Fluently Bilingual - English and French
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot 
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift  

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas.  
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season.  
• Fast‑paced environment requiring consistent customer interaction.  
• Exposure to vehicle traffic, noise, and varying weather conditions.  
• Interaction with upset or frustrated customers while maintaining professionalism.   

Benefits

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).