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Value Delivery Manager - German Speaking
Bigpanda
WorldwideRemote2d ago
- Employment
- Full-time
About the role
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change
- Manage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units
- Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account
- Partner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements
- Maintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes.
- Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.
- Champion customer success stories and outcomes that validate BigPanda’s business value.
- Develop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention)
- Actively contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.
- 6+ years project management experience with enterprise IT Projects or SaaS Implementations
- Native or fluent German speaker
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions
- Demonstrated responsibility for timelines, deliverables, budget, and resources
- Detail-oriented, energetic, efficient individual with a “get it done” attitude
- Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
- Experience developing risk identification and mitigation plans
- Experience developing and delivering value-oriented roadmaps
- Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.
- Experience in AIOps or ITOps strongly preferred
- Ability to travel up to 10% for key project milestones
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Perks & benefits
- Medical Insurance
- Paid Time Off
- Home Office Budget
- Equity Compensation
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