- Employment
- Full-time
About the role
About Casa
We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.
About the Role
This is a hands-on role focused on building and maintaining Casa's vendor network.
You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support.
This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale.
What You'll Do
Vendor Sourcing & Recruitment
Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more
Build vendor pipelines in existing and future markets
Conduct outreach via phone, email, referrals, and local research
Identify coverage gaps and proactively recruit providers to fill them
Support vendor acquisition efforts ahead of market launches
Vendor Onboarding
Own the vendor onboarding process from first conversation through activation
Collect and verify required documentation including insurance, licenses, W9s, and agreements
Ensure vendors understand Casa's expectations and operating procedures
Improve onboarding efficiency and reduce activation time
Vendor Quality & Performance
Monitor vendor responsiveness, reliability, and service quality
Gather feedback from Concierge teams and members
Help develop vendor scorecards and performance tracking
Identify top-performing vendors and opportunities for improvement
Maintain accurate vendor records and profiles
Process Improvement
Build repeatable workflows for sourcing, onboarding, and vendor management
Create documentation and SOPs
Maintain vendor databases and operational systems
Partner with Operations leadership to improve scalability and efficiency
What We're Looking For
Experience in recruiting, vendor management, property management, marketplace operations, or a related field
Strong organizational skills and attention to detail
Comfortable making outbound calls and building relationships
Excellent written and verbal communication skills
Highly proactive and resourceful
Ability to manage multiple priorities in a fast-paced startup environment
Excited to build processes rather than simply follow them
Nice to Have
Experience working with contractors, vendors, or service providers
Experience in home services, property management, hospitality, or local marketplaces
Experience launching new markets or building operational processes
Familiarity with CRM or vendor management systems
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