Venue Management ECR Coordinator

Key Responsibilities

• Operate the venue’s ECR system, logging incidents, updates, and requests accurately and in real time. 
• Support the Venue Operations Centre (VOC) Manager with information management and situational awareness. 
• Track the progress of reported issues, ensuring timely resolution or escalation as required. 
• Liaise with functional area representatives to verify details, gather updates, and ensure information accuracy. 
• Prepare and distribute regular situation reports, summaries, and updates for the venue team and central command. 
• Maintain communication logs, incident templates, and essential reference documents in line with protocol. 
• Support shift changeovers by ensuring clear handovers and consistent recording practices. 
• Assist with readiness exercises, briefings, and VOC setup and close-out activities. 
• Contribute to the overall efficiency, professionalism, and teamwork of the Venue Management function. 

Skills, Knowledge and Expertise

• Experience in event operations, command centre, or information management roles within a major sporting or multi-day event environment. 
• Strong data entry, attention to detail, and multitasking abilities under pressure. 
• Proven experience working with communication or reporting systems and tools. 
• Confident in working in a fast-paced, high-volume operational centre environment. 
• Proficient in Microsoft Office Suite and comfortable with digital reporting systems. 

• Excellent organisational and time management skills. 
• Clear and concise written and verbal communication skills. 
• Strong teamwork and collaboration across diverse functional areas. 
• Analytical and detail-oriented approach to information handling. 

• Works calmly and professionally under pressure, maintaining accuracy and composure. 
• Embodies the Glasgow 2026 “One Team” values through collaboration, respect, and inclusivity. 
• Demonstrates reliability, accountability, and commitment to operational excellence.