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- Employment
- Full-time
About the role
What You'll Do
- Greet clients and patients with warmth and professionalism.
- Answer multi-line phone systems and respond to inquiries promptly.
- Schedule appointments and coordinate hospital workflows.
- Check clients in and out while ensuring accurate medical records.
- Process payments and maintain financial transactions.
- Educate clients on hospital services, wellness programs, and preventive care recommendations.
- Communicate effectively with veterinarians, technicians, assistants, and other team members.
- Manage emails, appointment reminders, and client follow-up communications.
- Maintain a clean, organized, and welcoming reception area.
- Support the hospital team with administrative and operational tasks as needed.
What We're Looking For
- Previous customer service, receptionist, or veterinary experience preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask in a fast-paced environment.
- Comfortable using computers, practice management software, and standard office equipment.
- Positive attitude and commitment to providing exceptional client service.
- Ability to remain calm and compassionate during emotional or stressful situations.
- High school diploma or equivalent required.
Preferred Qualifications
- Veterinary reception or animal care experience.
- Knowledge of veterinary terminology.
- Experience with veterinary practice management software.
- Cash handling and scheduling experience.
Physical Requirements
- Ability to sit, stand, walk, and use a computer for extended periods.
- Ability to occasionally lift up to 25 pounds.
- Ability to work in a busy veterinary hospital environment with exposure to animals, cleaning products, and varying noise levels.
Why You'll Love Working Here
- Competitive compensation
- Medical, dental, and vision benefits
- Paid time off and holidays
- Employee pet care discounts
- Career growth, training, and advancement opportunities
- Supportive and collaborative team culture
Our Commitment
Perks & benefits
- Vision Insurance
- Paid Time Off
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