Veterinary Receptionist

<p><strong>White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist</strong>&nbsp;to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.</p> <p>Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.</p> <p><strong>What to Expect</strong></p> <p>As you join our mission, expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too.</li> </ul> <p><strong>Salary: </strong>$16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule: </strong>This is a full-time position averaging 35 - 36 hours per week. Hours vary based on a rotating schedule. The hospital is open Monday 8:30 AM – 7:00 PM; Tuesday–Thursday 8:30 AM – 5:00 PM; Friday 8:30 AM – 5:00 PM (extended to 7:00 PM during July and August); and Saturday 8:30 AM – 4:00 PM.</p> <h4>Responsibilities</h4> <ul> <li>Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software</li> <li>Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information</li> <li>Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments</li> <li>Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions</li> <li>Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)</li> <li>Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow</li> <li>Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience</li> </ul> <h3>Qualifications</h3> <ul> <li>Minimum 1 year of experience as a veterinary receptionist</li> <li>Experience with veterinary practice management software; Cornerstone preferred</li> <li>Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.</li> <li>Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures</li> <li>Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing</li> <li>Proven customer service skills; ability to manage high-volume client relations with composure and accuracy</li> <li>Strong verbal and written communication skills, including active listening and conflict resolution</li> <li>Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients</li> </ul> <p><strong>About White Oak Veterinary Clinic</strong></p> <p><span style="color: rgb(0, 0, 0);">White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, </span><span style="color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);">surgical services, and pet dental care for our highly valued patients.</span></span></p> <p><span style="color: rgb(255, 255, 255);">#CSR</span></p>