Veterinary Receptionist

<p><strong>New Location Opening August 2026!</strong> <strong>Fox Creek Veterinary Hospital at Creve Coeur is hiring a full-time Front Desk Receptionist to join our founding team</strong>. Be the face of our brand-new location — we're looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p> <p>Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.</p> <h4>What to Expect</h4> <p>As you join our mission,&nbsp; expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too.</li> </ul> <p><strong>Salary:&nbsp;</strong>$16 - $19 per hour, based on the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule: </strong>This is a full-time position. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.</p> <h4>Responsibilities</h4> <ul> <li>Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software</li> <li>Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information</li> <li>Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments</li> <li>Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions</li> <li>Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)</li> <li>Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow</li> <li>Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 1 year of experience as a veterinary receptionist is required.</li> <li>Experience with veterinary practice management software; Cornerstone preferred</li> <li>Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.</li> <li>Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures</li> <li>Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing</li> <li>Proven customer service skills; ability to manage high-volume client relations with composure and accuracy</li> <li>Strong verbal and written communication skills, including active listening and conflict resolution</li> <li>Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients</li> </ul> <p data-start="1129" data-end="1339"><strong data-start="92" data-end="144">About Fox Creek Veterinary Hospital at Creve Coeur</strong></p> <p class="font-claude-response-body break-words whitespace-normal">Fox Creek Veterinary Hospital is excited to announce the opening of our newest location in Creve Coeur, MO! As part of the Fox Creek family — with established locations in Wildwood, Kirkwood, and Manchester — we are proud to bring our exceptional standard of care to the Creve Coeur community.</p> <p class="font-claude-response-body break-words whitespace-normal">Since our founding in 2000, Fox Creek has been committed to providing compassionate, high-quality veterinary medicine using advanced facilities and equipment. We are an AAHA-Accredited practice, a distinction that reflects our dedication to the highest standards in veterinary care.</p> <p class="font-claude-response-body break-words whitespace-normal">Our Creve Coeur team will offer a full range of services for dogs, cats, and more, in a modern, welcoming environment. We are building a collaborative, team-oriented culture where every staff member plays a vital role in making a positive impact on the lives of the pets and families we serve.</p> <p class="font-claude-response-body break-words whitespace-normal">If you're passionate about animal care and ready to be part of something new and exciting, we'd love to have you on our founding team!</p> <p class="font-claude-response-body break-words whitespace-normal"><span style="color: rgb(255, 255, 255);">#CSR</span></p> <p>&nbsp;</p>