Veterinary Receptionist

<p><strong>Customer Service Representative</strong></p> <p><strong>Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative</strong> to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p> <p><strong>What to Expect</strong></p> <p>As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with:</p> <ul> <li>Competitive wage</li> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off for full-time employees</li> <li>401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Great pet discounts</li> </ul> <p><strong>Salary: </strong>$16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule:</strong> This is a full-time position. Shifts will be scheduled within our clinic's hours of operation:</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monday: 8:00 AM – 7:00 PM</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Tuesday – Friday: 8:00 AM – 6:00 PM</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Saturday: 8:00 AM – 4:00 PM</li> </ul> <p><strong>Key Responsibilities:&nbsp;</strong></p> <ul> <li>Greet clients and their pets, complete the appointment sign-in process, confirm appointment details.</li> <li>Answer client questions and triage client concerns.</li> <li>Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.</li> <li>Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.</li> <li>Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.</li> <li>Assist in maintaining cleanliness and organization to ensure a positive client experience.</li> </ul> <p><strong>&nbsp;</strong><strong>Qualifications:</strong></p> <ul> <li>Previous experience as a veterinary receptionist or medical office assistant is preferred.</li> <li>Strong organizational and multitasking skills.</li> <li>Ability to maintain a calm, professional, and positive demeanor.</li> </ul> <p><strong>About Dogwood Trails Animal Hospital</strong></p> <p>Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs.</p> <p><span style="color: rgb(255, 255, 255);">#CSR&nbsp;</span></p>