Veterinary Receptionist

<p><strong>Pure Paws Veterinary Care of Hell's Kitchen is seeking a skilled and compassionate Veterinary Receptionist</strong> to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.</p> <p>Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.</p> <h4>What to Expect</h4> <p>As you join our mission,&nbsp; expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too.</li> </ul> <p><strong>Salary:&nbsp;</strong>$23.00-$28.00 per hour, based on the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule: </strong>This is a full-time position averaging 38–40 hours per week. Weekday shifts may begin as early as 6:45 AM and end between 8:00 and 8:30 PM. Weekend shifts are scheduled on a rotating basis from 8:30 AM–3:00 PM.</p> <h4>Responsibilities</h4> <ul> <li>Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software</li> <li>Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information</li> <li>Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments</li> <li>Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions</li> <li>Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)</li> <li>Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow</li> <li>Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience</li> </ul> <h3>Qualifications</h3> <ul> <li>Minimum 2 year of experience as a veterinary receptionist</li> <li>Experience with veterinary practice management software; Cornerstone preferred</li> <li>Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.</li> <li>Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures</li> <li>Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing</li> <li>Proven customer service skills; ability to manage high-volume client relations with composure and accuracy</li> <li>Strong verbal and written communication skills, including active listening and conflict resolution</li> <li>Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients</li> </ul> <p></p> <p data-start="92" data-end="146"><strong data-start="92" data-end="144">About Pure Paws Veterinary Care — Hell’s Kitchen</strong></p> <p data-start="148" data-end="406">Located in the heart of Manhattan at 506 W 42nd Street, Pure Paws Veterinary Care of Hell’s Kitchen is a full-service, Fear-Free Certified, Cat-Friendly Practice® committed to providing exceptional veterinary medicine. We believe every pet is unique, so we take a personalized approach, designing customized wellness plans that consider each patient’s individual needs.</p> <p data-start="599" data-end="880">Our state-of-the-art facility includes advanced diagnostic equipment, like ultrasound and digital radiography, enabling us to deliver comprehensive care, from routine wellness exams and dental care to surgery and in-house laboratory testing.&nbsp;</p> <p data-start="882" data-end="1127">Under the leadership of Dr. Stephanie Liff, our dedicated team places a high priority on preventive care, client education, and creating a calming, stress-free environment for both pets and their families.</p> <p data-start="1129" data-end="1339">Open seven days a week, we’re proud to serve the Hell’s Kitchen community with compassion, expertise, and a commitment to supporting your pet through every stage of life.</p> <p></p> <p><span style="color: rgb(255, 255, 255);">#CSR</span></p>