Veterinary Receptionist / Client Service Representative

<p><strong>About Royal Vet</strong></p> <p>Royal Vet is a new breed of veterinary clinic on a mission to reinvent the pet care experience.</p> <p>We are veterinarian-founded and veterinarian-led, putting the wellbeing of our staff at the forefront of what we do. In doing so, our team can consistently deliver compassionate primary and urgent care to pets in need.</p> <p><strong>The Role:</strong></p> <p>We are looking for a rockstar Receptionist / Client Service Representative (CSR) to join our growing team at our <strong>Miami </strong>clinics! Our Receptionists / CSRs play a critical role in helping our medical team deliver exceptional care to our patients.&nbsp;</p> <p>Your compassion and positive energy shine through as you greet customers and your attention to detail helps you support clinic operations. You are efficient, organized, collaborative and an excellent communicator.</p> <p><strong>Key responsibilities:</strong></p> <ul> <li>Greet pet parents, handle inbound phone calls and take ownership of addressing customer requests</li> <li>Manage all administrative work, including: scheduling of appointments, coordinating follow ups and sending reminders, preparing exam rooms, and taking/recording of payments</li> <li>Liaise with our partners (including suppliers, laboratory services, technology providers) to support seamless day-to-day operations of the clinic</li> <li>Assist with other tasks relating to clinic operations, as needed</li> </ul> <p><strong>Your Qualifications</strong></p> <ul> <li>Excellent communications skills (verbal) in both English and Spanish (bilingual), excellent written communication in English</li> <li>Proven ability to prioritize, multitask, stay organized and work well in a fast paced environment</li> <li>Positive and welcoming attitude</li> <li>Exceptional organizational and time management skills</li> <li>Bonus if you have experience as a medical receptionist, specifically in the veterinary field</li> </ul> <p><strong>What’s in it for you?</strong></p> <ol> <li><strong>Be part of the solution:&nbsp;</strong>Play a key role in delivering exceptional veterinary care, while also playing part in reshaping the future of the industry for both vets and pets.</li> <li><strong>A fun and distinctive culture: </strong>Be part of a culture intently built around offering balance, support and career growth to every team member.</li> <li><strong>A modern, welcoming work environment: </strong>Work in a modern, tech-supported clinic that strikes a balance between beautiful aesthetics and thoughtful workflow.</li> <li><strong>Competitive salary and benefits, such as:</strong> <ul> <li>Health, dental, vision insurance</li> <li>Paid vacation</li> <li>401K</li> <li>In-clinic and community discounts</li> </ul> </li> </ol> <p><em>Come as you are. As a proud equal-opportunity employer, Royal Vet is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.</em></p>