Veterinary Referral Coordinator

Key Responsibilities

Referral Coordination & Veterinary Client Communication

•  Serve as the main point of contact for referring veterinarians and pet owners regarding specialty and emergency referrals 
•  Coordinate referral intake, consultations, procedures, and follow-up care 
•  Ensure timely transfer of medical records, diagnostic imaging, and laboratory results 
•  Maintain professional communication with veterinary clinics via phone, email, and EMR systems 
•  Ensure referring veterinarians receive discharge summaries and case updates promptly 
•  Address questions and concerns from clients and referring practices with empathy and professionalism 

Veterinary Outreach & Relationship Building

•  Build and maintain strong relationships with referring veterinary hospitals and clinic teams 
•  Conduct regular in-person visits to veterinary clinics throughout the region 
•  Deliver educational materials, case follow-ups, and hospital updates to referring partners 
•  Assist with organizing Continuing Education (CE) events, networking opportunities, and referral outreach initiatives 
•  Gather feedback from veterinary clinics to improve referral workflows and client experiences 
•  Represent the hospital at veterinary conferences, networking events, and community outreach functions 
•  Support and maintain referral-focused social media and communication initiatives 

Scheduling & Hospital Coordination

•  Collaborate with veterinarians, technicians, and specialty departments to prioritize urgent referrals 
•  Coordinate scheduling for consultations, surgeries, and emergency transfers 
•  Help optimize referral workflows and interdepartmental communication 
•  Maintain accurate referral records and reporting metrics 
•  Participate in team meetings and operational improvement initiatives

Skills Knowledge and Expertise

Required Qualifications

•  Excellent communication, customer service, and relationship-building skills 
•  Strong organizational skills with the ability to manage multiple priorities simultaneously 
•  Experience working in a veterinary hospital, animal healthcare setting, or client service environment 
•  Knowledge of veterinary terminology and medical procedures preferred 
•  Comfortable using electronic medical records (EMR) systems and hospital software 
•  Valid driver’s license and reliable transportation required 
•  Ability to travel locally up to 75% of the time 

Preferred Qualifications

•  Certified Veterinary Technician (CVT, RVT, or LVT) 
•  Experience in veterinary practice management, veterinary referral coordination, or veterinary client relations 
•  Experience in a specialty or emergency veterinary hospital 
•  Background in veterinary sales, outreach, or business development 
•  Social media or veterinary marketing experience is a plus

Benefits

•  Continuing education support 
•  Leadership development opportunities 
•  Cross-training with specialty departments 
•  Mentorship and career advancement pathways 

Competitive Benefits Package

•  Competitive pay based on experience 
•  Health, dental, vision, and life insurance 
•  401(k) with company match 
•  Paid time off (PTO) 
•  Employee discounts on veterinary services and products 
•  Flexible scheduling options 
•  Access to a nationwide network of veterinary professionals through Innovetive Petcare

Live & Work in Chattanooga, Tennessee

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