Vice President Residences

Key Responsibilities

• Strategic Portfolio Management: Oversee global residential performance, translating brand strategy into local operational execution across all mixed-use developments.
• Brand Standards & Compliance: Own the development and compliance of residential-specific SOPs and service protocols to ensure "Kempinski" quality is maintained in private homes.
• Owner & Stakeholder Relations: Build strong relationships with property owners and Homeowners Associations (HOAs), ensuring transparent communication regarding budget allocations and maintenance costs.
• Pre-Opening & Development: Partner with Technical Services and Design teams to ensure operational functionality in new residential builds and lead pre-opening readiness from staffing to licensing.
• Financial Stewardship: Manage residential budgets and capital expenditure (CapEx) programs, ensuring high-value services are delivered while controlling costs to protect owner returns.
• Customer Journey & Recognition: Ensure residents receive personal recognition and prompt, cordial attention, often through iconic brand ambassadors like the Lady in Red.
• Operational Readiness: Conduct regular quality audits and property reviews to identify service gaps and drive time-bound corrective action plans.

Skills, Knowledge and Expertise

• Experience: Minimum 12+ years of progressive leadership in luxury hospitality or premium residential management, with at least 5–7 years in multi-property or regional oversight.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Residential Expertise: Deep knowledge of branded residences, mixed-use governing documents, and the unique legal/insurance requirements of private ownership within a hotel brand.
• Financial Acumen: Numbers-fluent with a proven track record in P&L management, Net Operating Income (NOI) optimization, and long-term CapEx planning.
• Communication & Influence: Outstanding communicator who can influence global developers, brand headquarters, and private homeowners alike.
• Leadership Style: Poised and professional, with a "participative" management style that motivates property-level leadership teams.
• Certifications: Project management or real estate asset management certifications are considered a strong advantage.