VIP Account Manager

<h5>Growe welcomes those who are excited to:</h5> <ul> <li> <p>Manage and maintain relationships with VIP / high-value clients;</p> </li> <li> <p>Act as the main point of contact for assigned accounts;</p> </li> <li> <p>Provide personalized service and proactive communication;</p> </li> <li> <p>Monitor client activity and performance metrics;</p> </li> <li> <p>Identify opportunities for upselling and cross-selling;</p> </li> <li> <p>Develop strategies to increase client retention and lifetime value;</p> </li> <li> <p>Handle escalations and complex client issues efficiently;</p> </li> <li> <p>Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);</p> </li> <li> <p>Track KPIs related to retention, reactivation, and revenue growth;</p> </li> <li> <p>Stay updated on products, promotions, and market trends;</p> </li> <li> <p>Comply with company policies and security standards.</p> </li> </ul> <h5>We need your professional experience:</h5> <ul> <li> <p>Fluency in Spanish (mandatory);</p> </li> <li> <p>Upper-Intermediate to Advanced command of English (written and spoken);</p> </li> <li> <p>Previous experience as an Account Manager, VIP Manager, or similar role;</p> </li> <li> <p>Experience in iGaming / fintech / online services (preferred);</p> </li> <li> <p>An analytical mindset with the ability to interpret client data;</p> </li> <li> <p>Results-driven with a strong focus on revenue and retention.</p> </li> </ul> <h5>We appreciate if you have those personal features:</h5> <ul> <li data-section-id="11ju902" data-start="267" data-end="356"> <p>Strong sales, negotiation, and communication skills;</p> </li> <li data-section-id="11ju902" data-start="267" data-end="356"> <p>High level of responsibility;</p> </li> <li data-section-id="11ju902" data-start="267" data-end="356"> <p>Experience or strong ability in cross-selling and identifying revenue opportunities;</p> </li> <li data-section-id="1qsfj33" data-start="357" data-end="445"> <p>Proactive mindset, with the ability to anticipate client needs and take initiative;</p> </li> <li data-section-id="wmjher" data-start="446" data-end="534"> <p>Creative and out-of-the-box thinking to solve problems and enhance user engagement.</p> </li> </ul> <h5>We are seeking those who align with our core values:</h5> <ul> <li> <p>GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;</p> </li> <li> <p>DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;</p> </li> <li> <p>BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.</p> </li> </ul>