Senior VIP Account Manager

<h5>Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact</h5> <h5>Perfect for those who aim to:</h5> <ul> <li> <p>Build and scale the VIP Account Management function from scratch for the iGaming product;</p> </li> <li> <p>Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes;</p> </li> <li> <p>Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV;</p> </li> <li> <p>Define KPIs, reporting structures, and operational workflows for the VIP department;</p> </li> <li> <p>Monitor player activity and data trends to identify growth opportunities and prevent churn;</p> </li> <li> <p>Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.</p> </li> </ul> <h5>Experience you’ll need to bring:</h5> <ul> <li> <p>At least 2 years of experience in Account Management within the iGaming industry;</p> </li> <li> <p>Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements;</p> </li> <li> <p>Expertise in managing high-value portfolios and delivering bespoke customer service;</p> </li> <li> <p>Strong analytical skills with the ability to translate data into actionable retention strategies.</p> </li> </ul> <h5>It's a perfect match if you have those personal features:</h5> <ul> <li> <p>Exceptional communication and negotiation skills;</p> </li> <li> <p>Strategic thinker with a "hands-on" approach to problem-solving;</p> </li> <li> <p>Proactive, self-motivated, and capable of working independently in a fast-paced environment.</p> </li> <li> <p>High level of emotional intelligence and cultural awareness.</p> </li> </ul> <h5>Our clients offer competitive benefits to support your professional and personal growth, including:</h5> <ul> <li> <p>Health &amp; Wellness Focus;</p> </li> <li> <p>Global Medical Coverage;</p> </li> <li> <p>Growth Opportunities;</p> </li> <li> <p>Benefits Programs (compensation for the gym/stomatology/psychological service &amp; etc.);</p> </li> <li> <p>Performance-Driven Rewards;</p> </li> <li> <p>Dynamic Work Environment.</p> </li> </ul> <p>Apply, and let your growth journey begin.</p>