VIP Account Manager - German Speaking

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p><span style="font-size: 12pt;">We are looking for a &nbsp;German speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.</span><br><br></p> <p><span style="font-size: 12pt;"><strong>Role Responsibilities:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor account activity, identify potential opportunities and observe any risks to the business;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reactivate and retain inactive accounts to ensure long-term loyalty;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solve complex and technical issues, ensuring a high level of service in every solution;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and provide bonuses that align with the reward strategies based on how each account performs;&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Make sure all account activity is aligned with the highest regulatory and safety standards;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate with the other departments to provide feedback about the user experience;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Encourage players to try new games, products or increase activity on the site;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bring inactive VIPs back to the platform through tailored incentives;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze customers behavior to estimate their total potential and promote the benefits of using our services;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Role Requirements:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Background in key account management, high-end customer support, or sales;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A proactive mindset with the ability to source and implement effective solutions for complex client issues;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in English and German both written and spoken;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Our Excellent Benefits:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Attractive KPIs Bonus;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Snacks in the Office;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">20 / 26 days of vacation per year;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">6 days of sick leaves without document required;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Attractive office location and facilities - Brain Embassy office;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical insurance for you and your partner;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Sports package;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Birthday, wedding, and newborn gifts;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Languages classes (partially paid by the Company);</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Career growth opportunities;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">International corporate parties, great team-building events and activities.</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Important Information:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">This is an office-based position in Warsaw, Poland.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.</span></li> </ul><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>