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About the role
<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p><span style="font-size: 12pt;">We are looking for a German speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.</span><br><br></p>
<p><span style="font-size: 12pt;"><strong>Role Responsibilities:</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor account activity, identify potential opportunities and observe any risks to the business;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Reactivate and retain inactive accounts to ensure long-term loyalty;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Solve complex and technical issues, ensuring a high level of service in every solution;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and provide bonuses that align with the reward strategies based on how each account performs; </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Make sure all account activity is aligned with the highest regulatory and safety standards;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate with the other departments to provide feedback about the user experience;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Encourage players to try new games, products or increase activity on the site;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Bring inactive VIPs back to the platform through tailored incentives;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze customers behavior to estimate their total potential and promote the benefits of using our services;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables</span></li>
</ul>
<p><span style="font-size: 12pt;"><strong>Role Requirements:</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Background in key account management, high-end customer support, or sales;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">A proactive mindset with the ability to source and implement effective solutions for complex client issues;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in English and German both written and spoken;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.</span></li>
</ul>
<h2><span style="font-size: 12pt;"><strong>Our Excellent Benefits:</strong></span></h2>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Attractive KPIs Bonus;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Snacks in the Office;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">20 / 26 days of vacation per year;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">6 days of sick leaves without document required;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Attractive office location and facilities - Brain Embassy office;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical insurance for you and your partner;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Sports package;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Birthday, wedding, and newborn gifts;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Languages classes (partially paid by the Company);</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Career growth opportunities;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">International corporate parties, great team-building events and activities.</span></li>
</ul>
<h2><span style="font-size: 12pt;"><strong>Important Information:</strong></span></h2>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">This is an office-based position in Warsaw, Poland. </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.</span></li>
</ul><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today! </p>
<p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>
Perks & benefits
- Medical Insurance
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