VIP Customer Support Representative

<h5>Growe welcomes those who are excited to:</h5> <ul> <li> <p>Provide premium, high-level support to VIP clients via chat, email, phone (when needed);</p> </li> <li> <p>Ensure 24/7 coverage, specifically handling night shift operations;</p> </li> <li> <p>Respond to customer inquiries promptly and professionally;</p> </li> <li> <p>Resolve complex issues efficiently while maintaining VIP service standards;</p> </li> <li>Escalate technical or high-priority cases to relevant departments when necessary;</li> <li> <p>Monitor customer accounts and proactively identify potential issues;</p> </li> <li> <p>Meet KPIs related to response time, resolution time, and customer satisfaction;</p> </li> <li>Adapt to rotating schedules, including weekends and holidays;</li> <li> <p>Ensure smooth shift handovers between day and night teams.</p> </li> </ul> <h5>We need your professional experience:</h5> <ul> <li> <p>Upper-Intermediate level to advanced of English (fluent written and spoken);</p> </li> <li> <p>Fluent Spanish speaker;</p> </li> <li>Previous experience in customer support;</li> <li> <p>Experience handling live chat and email interactions will be considered an advantage.</p> </li> </ul> <h5>We appreciate if you have those personal features:</h5> <ul> <li> <p>Excellent organizational skills and ability to prioritize in order to meet deadlines;</p> </li> <li> <p>Excellent teamwork skills with strong communication skills;</p> </li> <li> <p>Ability to work in a fast-paced environment and under pressure;</p> </li> <li> <p>Problem-solving skills.</p> </li> </ul> <h5>We are seeking those who align with our core values:</h5> <ul class="Vacancy_vacancy__description__list__o_1gO"> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;</p> </li> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;</p> </li> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.</p> </li> </ul>