VIP Customer Support Representative

<h5>Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.</h5> <h5>Perfect for those who aim to:</h5> <ul> <li> <p>Provide premium, high-level support to VIP clients via chat, email, phone (when needed);</p> </li> <li> <p>Ensure 24/7 coverage, specifically handling night shift operations;</p> </li> <li> <p>Respond to customer inquiries promptly and professionally;</p> </li> <li> <p>Resolve complex issues efficiently while maintaining VIP service standards;</p> </li> <li>Escalate technical or high-priority cases to relevant departments when necessary;</li> <li> <p>Monitor customer accounts and proactively identify potential issues;</p> </li> <li> <p>Meet KPIs related to response time, resolution time, and customer satisfaction;</p> </li> <li>Adapt to rotating schedules, including weekends and holidays;</li> <li> <p>Ensure smooth shift handovers between day and night teams.</p> </li> </ul> <h5>Experience you’ll need to bring:</h5> <ul> <li> <p>Upper-Intermediate level to advanced of English (fluent written and spoken);</p> </li> <li> <p>Fluent Spanish speaker;</p> </li> <li> <p>Previous experience with customer support is not mandatory, but will be considered a plus;</p> </li> <li> <p>Experience handling live chat and email interactions will be considered an advantage.</p> </li> </ul> <h5>It's a perfect match if you have those personal features:</h5> <ul> <li> <p>Excellent organizational skills and ability to prioritize in order to meet deadlines;</p> </li> <li> <p>Excellent teamwork skills with strong communication skills;</p> </li> <li> <p>Ability to work in a fast-paced environment and under pressure;</p> </li> <li> <p>Problem-solving skills.</p> </li> </ul> <h5>Our clients offer competitive benefits to support your professional and personal growth, including:</h5> <ul> <li> <p>Health &amp; Wellness Focus;</p> </li> <li> <p>Growth Opportunities;</p> </li> <li> <p>Performance-Driven Rewards;</p> </li> <li> <p>Dynamic Work Environment.</p> </li> </ul> <p>Apply, and let your growth journey begin.</p>