VIP Customer Support Representative

<h5>Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.</h5> <h5>Perfect for those who aim to:</h5> <ul> <li> <p>Provide personalised, high-quality support to VIP customers across multiple brands;</p> </li> <li> <p>Act as the main point of contact for assigned high-value clients;</p> </li> <li> <p>Build and maintain strong, long-term relationships;</p> </li> <li> <p>Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;</p> </li> <li> <p>Handle inquiries, issues, and escalations for different brands within the company;</p> </li> <li> <p>Adapt communication style and service standards according to each brand’s guidelines;</p> </li> <li> <p>Maintain deep knowledge of each brand’s products, services, and promotions;</p> </li> <li> <p>Demonstrate flexibility with schedules and workload;</p> </li> <li> <p>Meet KPIs related to response time, customer satisfaction, and retention.</p> </li> </ul> <h5>Experience you’ll need to bring:</h5> <ul> <li> <p>At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;</p> </li> <li> <p>English proficiency at B2+ level, both written and spoken;</p> </li> <li> <p>Experience working in a fast-paced and KPI-driven environment;</p> </li> <li> <p>Previous experience using CRM systems or customer support tools is considered an advantage.</p> </li> </ul> <h5>It's a perfect match if you have those personal features:</h5> <ul> <li> <p>Energetic, proactive, and genuinely enjoy communicating with people;</p> </li> <li> <p>Strong communication and interpersonal skills with a customer-focused approach;</p> </li> <li> <p>Strong problem-solving skills and attention to detail;</p> </li> <li> <p>Good multitasking and time-management skills;</p> </li> <li> <p>Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.</p> </li> </ul> <h5>Our clients offer competitive benefits to support your professional and personal growth, including:</h5> <ul> <li> <p>Health &amp; Wellness Focus;</p> </li> <li> <p>Global Medical Coverage;</p> </li> <li> <p>Growth Opportunities;</p> </li> <li> <p>Benefits Programs (compensation for the gym/stomatology/psychological service &amp; etc.);</p> </li> <li> <p>Performance-Driven Rewards;</p> </li> <li> <p>Dynamic Work Environment.</p> </li> </ul> <p>Apply, and let your growth journey begin.</p>