Senior VIP Relationship Specialist, LATAM

<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC">&nbsp;</div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc">&nbsp;</div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-lark-html-role="root"> <div class="rich-text-paragraph" data-eleid="4"><span class="text-only" data-eleid="5">We are looking for an enthusiastic Relationship Manager to join our VIP team in Latin America (LATAM), and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.</span></div> <div class="rich-text-paragraph" data-eleid="6"><strong><span class="text-only" data-eleid="7">Responsibilities:</span></strong></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="8"> <li class="richTextDocs-listItem" data-eleid="9"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="10">Perform client acquisition and strong relationship management with a portfolio of global VIP clients across LATAM markets;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="11"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="12">Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="13"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="14">Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="15"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="16">Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="17"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="18">Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="19"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="20">Develop and maintain relationships with local partners, communities, and influencers in the LATAM crypto ecosystem.</span></div> </li> </ul> <div class="rich-text-paragraph" data-eleid="21"><strong><span class="text-only" data-eleid="22">Qualifications:</span></strong></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="23"> <li class="richTextDocs-listItem" data-eleid="24"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="25">Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="26"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="27">Experience working in trading platforms or exchanges is highly advantageous;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="28"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="29">Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="30"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="31">Native or fluent Spanish required; English proficiency is essential;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="32"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="33">Strong communication and written skills;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="34"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="35">Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="36"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="37">Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations;</span></div> </li> <li class="richTextDocs-listItem" data-eleid="38"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="39">Familiarity with the LATAM regulatory landscape and local market dynamics is a plus.</span></div> </li> </ul> </div> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment.&nbsp;<br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>