Virtual Assistant Operations Lead | Full-Time, Remote

• Check out Magic's Business Profile
• Know more about our Team via Magic's Careers Page

• Application + Pre-Qualifying Questions
• Interview with Talent Team (45 min)
• 24-Hour Reflection Period — we ask you to seriously consider if this is the right time and opportunity for you
• Final Interview with Operations Team
• Background Check + Vetting
• Job Offer
• 2-Week Training Program

• You manage 15–20 EAs and your clients consistently report strong satisfaction scores with low escalations
• You catch performance issues before clients raise them — you already saw it coming and acted
• Your team members grow because you create development plans and actually follow through
• You handle difficult conversations with assistants and clients professionally and without delay
• You adapt to feedback immediately and don't repeat the same mistakes
• You keep clean, updated records on performance, client feedback, and team metrics at all times
• You don't wait for direction — you identify the problem, own it, and fix it

• You're currently freelancing as a VA/EA and plan to keep those clients — exclusivity is non-negotiable
• You mention 0–2 tools when asked about your tech stack — this role runs on 6+ platforms daily
• You need perfect instructions before you take action
• You've never completed anything with strict attendance or performance requirements
• You can't commit to the overnight shift (9 PM – 6 AM, Monday–Friday)
• You have major life events — weddings, moves, travel — during the 2-week training period
• You see feedback as personal criticism rather than coaching
• You need more than 4 weeks to transition your current commitments
• You have less than 2 years of hands-on VA or EA experience with international clients

Your Day-to-Day Impact:

• Manage 15–20 virtual assistants across multiple clients simultaneously
• Run daily stand-ups and coach EAs in real-time when issues arise
• Build and execute personalized development plans for each team member
• Track performance metrics including response times, client satisfaction, and quality scores
• Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager

• Lead video calls with international clients (US, Australia) daily
• Partner with clients to optimize EA workflows and stay ahead of their evolving needs
• Manage smooth transitions during team changes, EA replacements, and client handovers (edited)
• Develop and maintain SOPs for key EA functions

• Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
• Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new AL (added)
• Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate (added)
• Maintain clean, accurate records on all team and client activity
• Use technology proactively to solve problems and stay organized

What Makes You a Perfect Fit:

• 2+ years of hands-on VA or EA experience with international clients (US/AU preferred)
• 1+ years of client success, B2B relationship management, and team coordination experience
• Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools
• Professional-level English, written and verbal
• Proven track record completing strict programs — bootcamps, certifications, structured training
• Full availability for overnight shift and 2-week intensive training with zero absences

• Grit / "Plow" Mentality — you push through challenges with resourcefulness, not excuses
• Learning Agility — you learn fast under pressure, retain information, and apply feedback immediately
• Coachability — you take feedback without defensiveness and change behavior quickly
• Comfort with Ambiguity — you make judgment calls with incomplete information and don't freeze
• Leadership Instinct — you step up even when it's not officially your job
• Tech Savviness — you use technology naturally to solve problems and stay ahead

• Schedule: Tuesday–Saturday, 2:00 AM – 11:00 AM PHT
• Zero absences allowed (medical emergencies only with documentation)
• Maximum 2 tardies with a 5-minute grace period
• Must maintain 70% overall score and pass every module
• One retake per failed module — fail twice and training ends
• Miss a day in Modules 1–5: moved to the next batch. Miss a day in Modules 6–10: remedial session required

• Can I commit exclusively to Magic? (No other VA/EA clients during training or production)
• Am I comfortable with 6+ tools daily — or does that sound overwhelming?
• Can I handle strict training requirements — zero absences, daily evaluations, performance pressure?
• Is the timing right? (No major life events, client transitions planned)
• Am I ready for the overnight shift? (9 PM – 6 AM, Monday–Friday)

• Gross package: ₱38,000 base + ₱3,833 non-taxable allowances
• Performance bonus: ₱4,000–10,000/month (depending on billed hours + quality targets)
• Total monthly potential: ₱44,000–52,000

• HMO coverage (after 6 months)
• 12 vacation days + 10 sick days per year
• 13th month pay
• SSS, PhilHealth, PAG-IBIG
• Desktop computer provided + full IT support
• Paid Training

Why Magic?