Virtual Medical Receptionist / Scheduler (Bilingual English/Spanish)

We are seeking an experienced Virtual Medical Receptionist / Scheduler to support a busy healthcare practice. The ideal candidate will have strong experience in patient communication, appointment scheduling, and healthcare administrative support while providing an exceptional patient experience.

Ideal Candidate

• Patient-focused and customer-service driven.
• Organized, detail-oriented, and dependable.
• Comfortable working in a fast-paced healthcare setting.
• Strong professional phone presence.
• Able to manage multiple priorities while maintaining accuracy.

Key Responsibilities

• Handle inbound and outbound patient calls professionally.
• Schedule, reschedule, and confirm patient appointments.
• Manage provider calendars and appointment availability.
• Assist with patient registration and demographic updates.
• Document patient communications and scheduling notes within the EMR.
• Support patient follow-up and care coordination activities.
• Maintain excellent customer service and professionalism during all patient interactions.

Requirements

Qualifications

• Bilingual English/Spanish (Required).
• Minimum 2 years of experience as a Medical Receptionist, Medical Scheduler, or Medical Administrative Assistant.
• Experience handling high-volume patient calls.
• Strong appointment scheduling and calendar management experience.
• Excellent communication, customer service, and multitasking skills.
• Ability to work independently in a remote environment.
• High attention to detail and organizational skills.

Preferred Qualifications

• Experience with Epic and/or Acumen EMR.
• Patient registration and intake experience.
• Insurance verification experience.
• Experience in Nephrology, Dialysis, Specialty Practices, or Multi-Provider Scheduling environments.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $6 - $7 per hour depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM US Time.