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T
VP, Account Delivery & Customer Success
Thunder
United StatesRemote1mo ago
- Employment
- Full-time
- Seniority
- Lead
About the role
- Own the health, retention, and growth of Thunder’s strategic customer portfolio
- Lead and scale the Account Delivery Management organization
- Establish governance processes for customer health, executive alignment, escalations, and account planning
- Drive customer satisfaction, adoption, and long term value realization
- Build and maintain executive-level relationships with customers and strategic partners
- Serve as an executive escalation leader for high visibility customer situations
- Lead strategic customer discussions focused on roadmap alignment, business priorities, and delivery outcomes
- Partner with Delivery Leadership and Sales teams to ensure successful customer outcomes
- Proactively identify and mitigate delivery, commercial, and relationship risks across customer portfolios
- Lead recovery planning and executive communications for escalated accounts and projects
- Partner with Sales and Practice Leadership to support renewals, expansion opportunities, and strategic account growth
- Ensure account teams maintain strong executive alignment and customer engagement throughout the customer lifecycle
- Support account planning and long term customer roadmap discussions
- Mentor and develop Account Delivery Owners and Engagement Managers
- Drive operational maturity, consistency, and accountability across the Account Delivery organization
- Partner with executive leadership on organizational design, scaling strategy, and customer engagement models
- 12+ years of experience in enterprise consulting, systems integration, customer success, or delivery leadership
- Proven experience managing strategic customer relationships and complex enterprise portfolios within the Salesforce ecosystem
- Experience leading customer-facing delivery, engagement management, or account governance organizations
- Strong background in escalation management, executive communication, and cross-functional leadership
- Proven ability to build deep, trusting relationships with senior stakeholders and maintain a strong executive presence under pressure
- Exceptional leadership skills with a demonstrated ability to influence and collaborate effectively across Sales, Delivery, Architecture, and Finance teams
- Strong business acumen, with the ability to balance operational efficiency with commercial strategy and growth
- Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies (preferred)
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Perks & benefits
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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