VP of Quality

<h3><strong>About Inspiren</strong></h3> <p>Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.</p> <p>Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.</p> <h3><strong>What You'll Lead</strong></h3> <h3>ISO 13485 Certification — Your North Star</h3> <ul> <li>Own the company's ISO 13485 certification roadmap from initial gap assessment through successful third-party audit and ongoing surveillance</li> <li>Design and build the QMS, integrating with existing engineering tools and workflows (Linear, Propel, Notion, Hardfin, Logistics+) wherever possible and introducing new systems only where gaps require it</li> <li>Leverage your direct, hands-on certification experience to anticipate audit risk, sequence the work intelligently, and lead internal teams with confidence</li> <li>Serve as the primary liaison with notified bodies and registrars throughout the certification process and beyond</li> <li>Establish and maintain core QMS processes: document control, CAPA, internal audit, management review, complaint handling, and post-market surveillance</li> </ul> <h3>QMS Architecture in a PLM Environment</h3> <ul> <li>Partner with engineering leadership to stand up and configure the QMS natively within the company's PLM platform, ensuring quality processes and engineering workflows are integrated rather than siloed</li> <li>Define how design controls, change management, document control, and risk management artifacts are structured, owned, and maintained inside the PLM environment</li> <li>Establish traceability architecture between requirements, design outputs, verification &amp; validation records, and risk management files — all managed within PLM</li> <li>Drive alignment between quality and engineering on data ownership, workflow approvals, and record integrity to support both day-to-day development and audit readiness</li> <li>Evaluate and continuously improve PLM-based QMS workflows as the product portfolio and team scale</li> </ul> <h3>Hardware, Software &amp; Systems Quality</h3> <ul> <li>Define quality plans, inspection criteria, and V&amp;V strategies for electromechanical and software-embedded products</li> <li>Integrate quality activities — FMEA, design reviews, risk management per ISO 14971 — into the product development process without slowing it down</li> <li>Define QMS requirements for software quality processes aligned with IEC 62304, and partner with the Director of QA to ensure compliance without duplicating ownership</li> <li>Lead root cause analysis and corrective action on hardware quality escapes</li> </ul> <h3>Customer Quality</h3> <ul> <li>Act as the primary liaison between Inspiren (Customer Success) and Customer relating to hardware quality issues reported by our customers</li> <li>Drive root cause analysis and correct actions, including developing quality reports to the satisfaction of our customers.</li> </ul> <h3>People &amp; Team Leadership</h3> <ul> <li>Build, mentor, and develop a lean, high-performing quality team — the people you hire and grow will define the quality functions DNA at Inspiren</li> <li>Lead with clarity and psychological safety: set high standards while creating an environment where quality issues surface early, not late</li> <li>Coach quality engineers and specialists across hardware, software, and supplier quality disciplines, growing their technical depth and ownership mindset</li> <li>Influence without authority across engineering, operations, and product teams — making quality a shared value, not a policing function</li> <li>Represent the quality function at the leadership level, advocating for the resources and processes needed to build a world-class QMS</li> </ul> <h3>Supply Chain Quality</h3> <ul> <li>Ensure a rigorous manufacturing quality program to embody a zero-defect mindset and outcome across SMT and FA with our JDM partners (6 sigma program)</li> <li>Build a supplier quality program appropriate for a scaling company: qualification processes, incoming inspection, supplier audits, and Quality Agreements with critical vendors</li> <li>Develop risk-based oversight for key suppliers and CMOs, with scorecards and improvement plans where needed</li> </ul> <h3>What You Bring</h3> <h3>Must-Haves</h3> <ul> <li>10+ years of quality experience in medical devices, with increasing leadership responsibility</li> <li>Multiple ISO 13485 certifications personally led or co-led — this is the single most important qualification for this role; please be specific in your application about the number, scope, and your direct ownership of each</li> <li>Hands-on experience building a QMS from scratch within a PLM environment&nbsp;</li> <li>A proven track record of building, leading, and developing quality teams — not just managing processes, but developing people</li> <li>Working knowledge of 21 CFR Part 820, ISO 14971, and IEC 62304</li> <li>Experience spanning hardware/systems quality, software quality, and supply chain quality — breadth matters here</li> <li>Demonstrated ability to build or significantly mature a QMS at a company that didn't yet have one</li> <li>Strong communicator and collaborator who can operate effectively with engineers, executives, and auditors alike</li> </ul> <h3>Strong Pluses</h3> <ul> <li>Deep familiarity with PLM-QMS integration — experience configuring or optimizing quality workflows within platforms such as Windchill, Teamcenter, Arena, or Vault</li> <li>Prior experience as a Management Representative or Quality System owner at a growth-stage company</li> <li>ASQ CQE, CQM/OE, or CQA certification</li> <li>Background supporting FDA inspections for 510(k) or De Novo product types</li> <li>Experience mentoring early-career quality professionals and building quality team culture from the ground up</li> </ul> <h3><strong>Details</strong></h3> <ul> <li>The annual salary for this role is $260,000-$300,000 + equity + benefits (including medical, dental, and vision)&nbsp;</li> <li>Flexible PTO</li> <li>Location: Remote, US or Canada - NYC preferred</li> </ul> <p>&nbsp;</p>