Waiter (Japanese Speaking) - MMC

Key Responsibilities

• Provides a positive dining experience to every guest by always applying the brand and Service Excellence standards. 
• Creates a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards.
• Consistently provides helpful explanations and suggestions on the menu and offers assistance with wine pairings.
• Always delivers food and beverages as requested, promptly, in the correct service order, follows up to ensure each guest’s needs have been met and suggests solutions to any issues.
• Maximizes wine and beverage sales by invitingly offering suitable choices.
• Provides a positive first impression to every guest through a warm, welcoming individual greeting; always maintains a clean and professional appearance.
• Nurtures a lasting connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.
• Encourages and supports the growth, engagement, and development of the Junior Waiter by providing targeted coaching and training in all aspects of the role.

Skills, Knowledge & Expertise

• Graduate of a recognized Catering / Hotel Management School (Preferred).
• Two to five years of restaurant service experience on a cruise ship or in alternative at least 5 years of fine dining service from premium restaurants and/or luxury hotels (5 stars).
• Able to adequately explain pricing, food, wine, and cocktail menus to the guests
• Knowledge of fine dining operations and excellent restaurant service.
• Strong communicator with personable social skills to actively interact with a variety of guest demographics.
• Necessary computer skills and knowledge of P.O.S. systems.
• Command of the English and Japanese language, both verbal and written.

Additional Information