Warehouse Operations Team Lead (+B2 German required) (m/w/x)

<div class="content-intro"><h2 style="color: #fe1251;">About Grover</h2> <p>Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.</p></div><p><span style="font-size: 12pt;">To continue this incredible adventure, we are currently looking for&nbsp;<strong>Warehouse Operations Team Leads</strong> to join our talented <strong>Circular Supply Chain</strong> team full-time (40 hours/week) onsite <strong>5 days a week</strong> in the Berlin Metropolitan area.</span></p> <p><span style="font-size: 12pt;">Reporting to the Warehouse Operations Manager, you are the driving force on the warehouse floor. Your core objective is to oversee your team and the seamless, day-to-day execution of inbound, picking, packing, shipping/outbound, and inventory processes, ensuring operations run smoothly, inventory remains accurate, and the team is fully trained and motivated to meet daily targets.</span></p> <p><strong>🎯&nbsp; What you will contribute:</strong></p> <ul> <li><strong>Team Leadership:</strong> Provide direct supervision and leadership to the fulfillment, inbound, and outbound warehouse teams of up to 15 direct reports.</li> <li><strong>Daily Operations:</strong> Lead daily floor operations to ensure seamless order flow and manage device-specific movements, maintaining a steady and efficient operational pace.</li> <li><strong>Mentorship &amp; Onboarding:</strong> Train, onboard, and mentor warehouse staff, ensuring they are fully equipped to meet performance, safety, and quality standards.</li> <li><strong>WMS Floor Expert:</strong> Act as the floor expert for handheld Warehouse Management Systems (WMS) and scanning systems, ensuring strict inventory accuracy through regular monitoring and immediate error correction.</li> <li><strong>Process Optimization:</strong> Monitor team performance and support the Operations Manager in eliminating bottlenecks and implementing process improvements.</li> <li><strong>Safety &amp; Compliance:</strong> Ensure all team members strictly adhere to Standard Operating Procedures (SOPs) and safety compliance guidelines on the warehouse floor, including German load-handling standards (<em>Lastenhandhabungsverordnung</em>).</li> </ul> <p><strong>🤝 What you bring:</strong></p> <ul> <li><strong>Experience</strong>: Proven hands-on experience in a warehouse, logistics, or fulfillment environment - ideally in an e-commerce or consumer electronics setting.</li> <li><strong>Leadership Track Record:</strong> Previous experience in a supervisory, team lead, or staff training role.</li> <li><strong>Technical Expertise</strong>: Expert-level practical knowledge of handheld Warehouse Management Systems (WMS), barcode scanning systems, and digital inventory tracking.</li> <li><strong>Process Knowledge: </strong>Deep understanding of high-velocity inbound, picking, packing, and outbound fulfillment processes.</li> <li><strong>People Skills:</strong> Strong leadership skills with the ability to motivate, direct, and clearly communicate with a diverse team of warehouse associates.</li> <li><strong>Safety Mindset:</strong> High attention to detail, a commitment to precise inventory accuracy, and an understanding of safe ergonomic practices on the floor.</li> <li><strong>Languages &amp; Licenses:</strong> Fluent in both German (B2 at a minimum) and English, with other languages considered a strong plus. A forklift driving license (<em>Flurförderzeugschein</em>) is a strong asset.</li> </ul> <h4><strong>🚀 The Grover Way - How We Drive Success:&nbsp;</strong></h4> <ul> <li><strong>Own It:</strong> We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise.</li> <li><strong>Challenge, Decide, and Commit:</strong> We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully.</li> <li><strong>Empower and Grow:</strong> We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers.</li> <li><strong>Respect, Transparency, and Clarity:</strong> We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how".</li> </ul> <p><strong>❤️‍🔥 What you will love about us:</strong></p> <ul> <li>BVG monthly discount to drive you everywhere in Berlin</li> <li>Mental health support with Nilohealth</li> <li>Physical health support with Urban Sports Club</li> <li>Annual learning budget of 750€&nbsp;</li> <li>Exclusive Grover Tech discount for you &amp; your loved ones</li> <li>A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends</li> </ul> <p>Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚</p> <p>We are looking forward to e-meeting you!&nbsp;<strong>🚀</strong></p>