Warranty Specialist (Reno, NV)

For internal applicants - must be employed with ZLINE for a minimum of 6 months and have manager's approval to transfer

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We’ve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe’s, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We’re known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we’re proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path—will you help us tell our story?

We are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work®. Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it’s like to work for ZLINE.

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Position Overview:

We are seeking a highly motivated and organized individual to join our team as a Warranty Specialist. In this role, you will be responsible for handling inbound calls from third-party warranty providers, offering tech support, and assisting in-field service technicians. You will also review and process service requests, track the timely ordering of parts, and follow up with Customer Experience to ensure efficient and effective service completion.

Ultimately, you will be working closely with our service partners and internal parts team to build strong relationships and ensure exceptional service delivery.

Roles & Responsibilities:

• Handle inbound calls from third-party warranty providers
• Provide tech support and answer questions from in-field service technicians
• Order additional parts for service requests
• Review service requests to determine the correct course of action
• Follow up on existing service requests to ensure service calls are completed effectively and efficiently

Requirements:

• High school diploma or equivalent 
• Appliance repair experience preferred
• Excellent verbal and written communication skills 
• Great organizational and follow-up skills
• Literacy with Mac OS computer systems
• Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Gmail)
• Develop and maintain strong relationships with Service Partners
• Dedicated to being a forever learner of Product Knowledge (We create new skus every day!)
• Ability to go above and beyond what is asked of you

Compensation: Starting at $45,000+ DOE

Pay dates are bi-weekly

Working Hours:

Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch

Location: Reno, NV - in person/on-site, not remote

What You’ll Get:

Benefits are available to all full-time employees after 90 days

• Medical, dental, vision, and life insurance
• Company 401k match at 6%
• Access to a Health Savings Account or Flexible Spending Account
• Professional development assistance
• Paid time off
• Get in on the ground floor
• Ample opportunity for advancement; we want to see you grow
• Dog-friendly office space … because dogs make everything better, right?

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Check out our website and social media to learn more about ZLINE:

zlinekitchen.com

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