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Website Account Specialist
Leap Tools
CanadaRemote2w ago
- Employment
- Full-time
About the role
- Work directly with customers to help them create stunning websites through our CMS platform
- Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
- Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
- Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
- Help create processes that improve efficiencies across our web team, both internally and externally
- Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
- Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
- Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates
- Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face
- Relationship-driven—building trust and maintaining strong client connections is central to your approach
- Critical thinker with a knack for creative problem-solving
- Strong sense of leadership, who takes pride in finding solutions and owning initiatives
- Strong written and verbal communicator, comfortable engaging with both customers and internal teams
- Able to manage multiple projects at once while staying organized and responsive
- Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive
- Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues
- Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage
- Basic understanding of SEO best practices
- Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress)
- Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful
- Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful
- Bonus points for design skills (Photoshop, Figma)
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- Work anywhere in the world for up to 3 months!
- We value families by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
- Now: You upload your resume and complete a brief questionnaire.
- Step 1: We arrange a video call with you to assess your abilities.
- Step 2: You attend the second video interview soon after.
- Step 3: You meet one of the founders.
- Step 4: You receive an offer.
Perks & benefits
- Home Office Budget
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