Weekend Enterprise Coordinator [On-Site]

Our growing team is looking for the next Weekend Enterprise Account Coordinator! This role is responsible for supporting enterprise transportation accounts during weekend and after-hours operations. This role ensures freight is moving according to plan, service issues are proactively addressed, and customers receive exceptional support outside of standard business hours. The schedule for this role is Friday – Monday, 10-hour shifts.

The ideal candidate thrives in a fast-paced environment, can make decisions independently, and maintains strong communication with customers, carriers, and internal teams to ensure seamless execution of freight movements.

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.

KEY ATTRIBUTES FOR SUCCESS:

• HUMBLE: Confidence is key, but so is humility. Our #HUSTLE values say it all.
• HUNGRY: A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART: We’re looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.

JOB DUTIES / RESPONSIBILITIES:

Weekend Operations Management

• Monitor and manage active shipments throughout weekend operations.
• Ensure timely pickup, transit, and delivery performance for assigned customer accounts.
• Proactively identify and resolve service disruptions, delays, and exceptions.
• Coordinate recovery efforts for service failures and communicate updates to stakeholders.
• Maintain shipment visibility and provide real-time status updates.

Customer & Carrier Communication

• Serve as the primary weekend point of contact for enterprise customers.
• Respond promptly to customer inquiries regarding shipment status, service concerns, and operational issues.
• Communicate with carriers to ensure freight is moving as planned and appointments are met.
• Escalate critical service issues to leadership when necessary.
  

Account Support

• Support enterprise account teams by maintaining service continuity during weekends and after-hours coverage.
• Document all customer interactions, service exceptions, and resolutions.
• Ensure accurate updates within transportation management systems (TMS) and customer portals.
• Assist with weekend load coverage, capacity management, and carrier coordination.
  

Reporting & Process Improvement

• Track and report weekend service performance metrics.
• Identify recurring operational challenges and recommend solutions.
• Prepare detailed handoff notes for weekday account management and operations teams.
• Support continuous improvement initiatives that enhance customer experience and operational efficiency
  

QUALIFICATIONS:

Required:

• 1-3 years of experience in logistics, transportation, brokerage, or customer service.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail
  

Preferred:

• Experience supporting enterprise transportation accounts.
• Knowledge of truckload, LTL, drayage, intermodal, and managed transportation services.
• Experience in after-hours, weekend, or 24/7 logistics operations environments.

KEY COMPETENCIES:

• Customer Service Excellence
• Critical Thinking
• Problem Resolution
• Communication
• Sense of Urgency
• Attention to Detail
• Time Management
• Teamwork

SUCCESS MEASURES:

• On-time pickup and delivery performance
• Customer satisfaction and responsiveness
• Effective resolution of service disruptions
• Accurate and timely communication
• Quality of weekend-to-weekday operational handoffs
  
• Achievement of customer service and operational KPI

COMPENSATION:

Competitive salary: compensation will be determined based on experience & skills.

BENEFITS & PERKS:

• Health / Dental / Vision Insurance Plans
• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Paid Parental Leave
• Free professional coaching through Boon Health
• Baby-feeding support and on-site Lounge through Pumpspotting
• Comprehensive training program
• Commitment to defend employees who have signed predatory non-competes (Learn more here)
• Ongoing, in-house professional development
• In-office gym complete with strength and cardio equipment as well as Peloton bikes
• On-site snack machine
• On-site golf simulator

ADDITIONAL INFO:

• This is NOT a remote position. The schedule for this role is Friday – Monday, 10-hour shifts.
• A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
• Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

ACCOLADES & INDUSTRY AFFILIATIONS:

• One of the Inc. 5000 fastest-growing companies four years running
• One of West Michigan’s Best and Brightest Employers
• Member of Women in Transportation

EQUAL OPPORTUNITY STATEMENT:

Ally Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, marital status, disability, or any other protected status under applicable law.