Welcome Center Representative

Key Responsibilities

• Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed
• Handle member and non-member phone calls a per YMCA policies.
• Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings (mandatory) and be able to work as a team player.
• Perform all other duties as assigned.

Skills, Knowledge & Expertise

• Able to multi-task (helping members, answering phone, handle other duties)
• Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
• Able to learn information about each department to better serve potential members and current members.
• Able to communicate effectively with adults and children alike.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Ability to stand for long periods of time as well as work and train on a computer.
• Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. 
• The employee frequently is required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Physically and verbally able to interact with members and staff.
• The noise level in the work environment is usually moderate.

• The noise level in the work environment is usually moderate.

• Safety Trainings (within 30 days of employment, renewed annually)  
• Oxygen Administration & First Aid (within 30 days of employment, renewed biannually) 
• CPR/AED for the Professional Rescuer (within 30 days of employment, renewed annually) 
• Others to be determined