Workforce Operations Lead

Xillium Professional Services is a Philippines-based clinical support outsourcing company serving the US healthcare market. With multiple office sites and a rapidly expanding workforce, Xillium is committed to delivering high-quality operational support to its clients and employees.

The Workforce Operations Lead plays a pivotal role in ensuring seamless staff assignments, transitions, and productivity across the organization. Reporting to the Director of Workforce Strategy and managing a small team of Workforce Coordinators, this position is central to maintaining operational excellence and compliance in a dynamic, fast-paced environment.

Key responsibilities include:

• Managing staff movement mechanics, including assignments, transitions, and bench management, in coordination with HR and IT teams
• Maintaining accurate records for all active assignments to ensure each billable staff member has a current status and owner
• Owning and managing the bench by tracking available staff, optimizing productivity, and driving placement urgency
• Coordinating client assignment transitions, including onboarding, mid-assignment changes, and structured offboarding
• Handling intake and fulfillment of workforce requests from Services, Sales, and Client Alignment departments
• Collaborating with HR on compliance, employment status changes, and adherence to Philippine labor requirements
• Working with IT to ensure proper system access provisioning and deprovisioning for EHR, client portals, and internal tools
• Maintaining and enforcing the workforce request intake process across departments
• Updating and managing SOPs for assignment lifecycle events
• Ensuring all transitions are completed within defined SLA windows

Requirements

Required Qualifications:

• Experience leading operations, staffing coordination, or workforce/resource management
• Strong proficiency with Excel or Google Sheets for operational tracking and reporting
• Proven experience owning and enforcing SOP-driven operational processes
• Demonstrated ability to execute SLA-based operational tasks, meeting defined turnaround times
• Experience partnering with Services/Delivery and Sales teams to intake and fulfill staffing/workforce requests
• Fluent English communication skills
• Legally authorized to work in the Philippines
• Availability to work aligned to US time zone business hours

Preferred Qualifications:

• People management experience
• Experience managing assignment and placement lifecycle processes, including onboarding, mid-assignment changes, and offboarding
• Bachelor’s degree
• Experience adopting new operations tools, including AI tools, to improve workforce coordination workflows
• Experience coordinating cross-functionally with HR and IT to support workforce changes

Benefits

Grow Where You Win

At Xillium, we believe your career should be a win, not just a job. 

We offer stability, growth, and benefits designed to help you succeed at every stage.

• Paid training
• Annual salary increase
• 10% night differential & holiday pay
• Attendance bonus
• Career advancement & incentives

Health & Protection

• Free HMO after training
• 1 free dependent (Year 1)
• Up to 2 dependents (under 5 years tenure)
• HMO upgrade at Year 5
• SSS, PAG-IBIG, PhilHealth

Paid Time Off

• Service Incentive Leave (prorated)
• Sick & Vacation Leave
• Bereavement, Maternity/Paternity
• Solo Parent & Gynecologic Leave
• Tiered leave credits
• Convertible leave credits

Financial & Long-Term Benefits

• 13th month pay (June & December release)
• No-interest cash advance (after 1 year, subject to conditions)
• FWD retirement fund (Year 4 eligible, Year 7 fully covered)
• Year-end performance incentive
• Milestone recognition packages

Work Environment

• Company equipment + IT support
• Work-life balance
• Performance appraisal
• Continuous learning
• Inclusive, values-driven leadership