Workplace Experience Manager

Own the New York Workplace Experience

• Serve as the primary Workplace lead for our New York hub, ensuring the office operates smoothly, efficiently, and with a high level of hospitality.
• Create an environment that is welcoming, functional, and reflective of Retool's culture.
• Make thoughtful decisions that improve the employee experience while balancing budget, operational needs, and business priorities.
• Act as the local expert on the office, identifying opportunities for improvement and proactively solving problems before they arise.

Lead Office Operations

• Manage day-to-day office operations including vendor relationships, facilities coordination, workplace technology, supplies, shipping and receiving, food programs, security processes, and office maintenance.
• Own workplace budgets, expense tracking, invoice management, and vendor spend for the New York hub.
• Partner closely with building management, service providers, and internal teams to ensure a seamless workplace experience.
• Maintain workplace standards while continuously looking for ways to improve efficiency and employee satisfaction.

Create Meaningful Employee Experiences

• Design, plan, and execute events ranging from team gatherings and happy hours and partner with our Head of Workplace for company-wide programs, customer events, launches, celebrations, and offsites.
• Bring creativity and fresh ideas to workplace programming while ensuring events are executed flawlessly.
• Partner with leaders across the business to support team events and strategic initiatives.
• Help foster a strong sense of community and connection within the New York office.

Support Employee Lifecycle Programs

• Partner with Recruiting, IT, People Operations, and Workplace teams to deliver exceptional onboarding experiences.
• Ensure new hires feel welcomed, informed, and connected from day one.
• Support employee engagement initiatives, workplace communications, and company-wide programs.

Partner Globally

• Collaborate closely with the Workplace Experience leadership team to help shape workplace strategy and programs across all hubs.
• Provide guidance and support to our London Workplace Coordinator, helping ensure consistency in workplace standards, processes, and employee experience across locations.
• Share best practices, identify opportunities for improvement, and contribute to the evolution of Retool's global workplace program.

Be a Culture Carrier

• Serve as a visible and trusted presence in the office.
• Build strong relationships across teams and functions.
• Create moments of delight, celebrate wins, and help bring Retool's culture to life in meaningful ways.
• Balance being highly supportive with maintaining operational excellence and accountability.

Partner with IT to Deliver a Best-in-Class Workplace Technology Experience

• Serve as the primary Workplace-IT liaison for the New York hub, helping bridge the gap between employees, Workplace, and IT teams.
• Ensure workstations, meeting spaces, and workplace technology are operational, reliable, and ready to support a high-performing workforce.
• Coordinate desk setups, local hardware logistics, and peripheral inventory management while partnering with IT on equipment provisioning and lifecycle processes.
• Support Zoom Rooms, conference room AV systems, and other workplace technologies, troubleshooting basic issues and escalating complex problems to the appropriate IT partners.
• Coordinate with local vendors and service providers to support technology-related projects and issue resolution, including low-voltage cabling, conference room technology, infrastructure maintenance, and hardware replacement initiatives directed by the IT team.
• Act as the on-site representative for remote IT teams, facilitating vendor access, overseeing local execution of technical work, and ensuring projects are completed efficiently and to established standards.
• Assist with onboarding and offboarding activities, ensuring smooth employee transitions through effective workspace, equipment, and asset coordination.
• Identify opportunities to improve workplace technology experiences and operational efficiency, partnering with IT to implement scalable solutions.

• 4+ years of experience in workplace operations, office management, hospitality, employee experience, events, or a related field.
• Proven ability to independently manage a workplace or office environment.
• Strong project management skills with the ability to juggle multiple priorities and execute with attention to detail.
• Experience planning and executing events of varying sizes and complexity.
• Excellent judgment and decision-making skills.
• Strong vendor management and budget management experience.
• Exceptional organizational skills and follow-through.
• Excellent communication skills and the ability to build relationships across all levels of an organization.
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly.
• Naturally proactive—you don't wait to be told what needs attention.
• Creative, resourceful, and excited to bring new ideas forward.
• Service-oriented without being reactive; you know how to anticipate needs and solve problems thoughtfully.
• Able to balance big-picture thinking with hands-on execution.